Contact Centre Operations - Advanced Apprenticeship (Level 3)

Framework Code: 489
Pathway: 1 - Contact Centre Operations
Issuing authority: 102 - Instructus
Pathway effective from: 05 December 2012
Pathway effective to: 31 July 2020

Common components

Sector subject area

15.20 - Administration

Related learning aims

Certificate in Contact Centre Operations

Reference: 6014127X
Awarding body: BIIAB
Level: 3
Effective from: 22 September 2014
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (RQF)

Reference: 60080048
Awarding body: ICQ
Level: 3
Effective from: 15 March 2013
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60016450
Awarding body: EDI
Level: 3
Effective from: 05 December 2012
Effective to: 14 September 2015
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60141244
Awarding body: BIIAB
Level: 3
Effective from: 22 September 2014
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Principles of Contact Centre Operations (QCF)

Reference: 60024598
Awarding body: OCR
Level: 3
Effective from: 05 December 2012
Effective to: 31 July 2014
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Principles of Contact Centre Operations (QCF)

Reference: 60023582
Awarding body: OCR
Level: 2
Effective from: 05 December 2012
Effective to: 24 February 2014
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 6001636X
Awarding body: EDEXCEL
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations (QCF)

Reference: 60017041
Awarding body: EDI
Level: 3
Effective from: 05 December 2012
Effective to: 14 September 2015
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60012559
Awarding body: NCFE
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60023387
Awarding body: OCR
Level: 3
Effective from: 05 December 2012
Effective to: 31 July 2014
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 60011385
Awarding body: CG
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations (RQF)

Reference: 60080656
Awarding body: ICQ
Level: 3
Effective from: 15 March 2013
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60088588
Awarding body: HABC
Level: 3
Effective from: 24 February 2014
Effective to: 25 October 2016
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60012481
Awarding body: SKILLSFR
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 60012511
Awarding body: NCFE
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60011361
Awarding body: CG
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60012262
Awarding body: EDEXCEL
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations (QCF)

Reference: 60088576
Awarding body: HABC
Level: 3
Effective from: 24 February 2014
Effective to: 25 October 2016
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations (QCF)

Reference: 60011233
Awarding body: SKILLSFR
Level: 3
Effective from: 05 December 2012
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (RQF)

Reference: 60166009
Awarding body: TQUK
Level: 3
Effective from: 14 September 2015
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations (RQF)

Reference: 60165996
Awarding body: TQUK
Level: 3
Effective from: 14 September 2015
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60029523
Awarding body: PROQUAL
Level: 3
Effective from: 05 December 2012
Effective to: 14 September 2015
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Principles of Contact Centre Operations (QCF)

Reference: 60029602
Awarding body: PROQUAL
Level: 3
Effective from: 05 December 2012
Effective to: 14 September 2015
Component Type: 2 - Knowledge Element within an Apprenticeship