Certificate in Principles of Contact Centre Operations Reference: 60068139

Frameworks

• Contact Centre Operations - Intermediate Apprenticeship (Level 2)
• Code: 489
• Type: 3 - Intermediate Apprenticeship (Level 2)
• Pathway: 1 - Contact Centre Operations
• Effective from: 05 December 2012
• Effective to: 31 July 2020
• Component type: 2 - Knowledge Element within an Apprenticeship
• Issuing authority: 102 - Instructus

• Contact Centre Operations - Intermediate Apprenticeship (Level 2)
• Code: 489
• Type: 3 - Intermediate Apprenticeship (Level 2)
• Pathway: 0 -
• Effective from: 31 May 2011
• Effective to: 26 March 2013
• Component type: 1 - Competency Element within an Apprenticeship
• Issuing authority: 102 - Instructus