Contact Centre Operations - Intermediate Apprenticeship (Level 2)

• Framework Code: 489
• Pathway: 1 - Contact Centre Operations
• Issuing authority: 102 - Instructus
• Pathway effective from: 05 December 2012
• Pathway effective to: 31 July 2020

• Common components

Sector subject area

15.20 - Administration

Related learning aims

NVQ Certificate in Contact Centre Operations

• Reference: 6001135X
• Awarding body: CG
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60011373
• Awarding body: CG
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60016371
• Awarding body: EDEXCEL
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations

• Reference: 60141268
• Awarding body: BIIAB
• Level: 2
• Effective from: 22 September 2014
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations

• Reference: 60012572
• Awarding body: NCFE
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations (QCF)

• Reference: 60088552
• Awarding body: HABC
• Level: 2
• Effective from: 24 February 2014
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Principles of Contact Centre Operations (QCF)

• Reference: 60024598
• Awarding body: OCR
• Level: 3
• Effective from: 05 December 2012
• Effective to: 24 February 2014
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (QCF)

• Reference: 60024513
• Awarding body: OCR
• Level: 2
• Effective from: 05 December 2012
• Effective to: 31 July 2014
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations (RQF)

• Reference: 60081120
• Awarding body: ICQ
• Level: 2
• Effective from: 15 March 2013
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations

• Reference: 60016358
• Awarding body: EDEXCEL
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (QCF)

• Reference: 60017107
• Awarding body: EDI
• Level: 2
• Effective from: 05 December 2012
• Effective to: 14 September 2015
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60141256
• Awarding body: BIIAB
• Level: 2
• Effective from: 22 September 2014
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Contact Centre Operations (QCF)

• Reference: 60016668
• Awarding body: EDI
• Level: 2
• Effective from: 05 December 2012
• Effective to: 14 September 2015
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Principles of Contact Centre Operations (QCF)

• Reference: 60023582
• Awarding body: OCR
• Level: 2
• Effective from: 05 December 2012
• Effective to: 31 July 2014
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Contact Centre Operations (QCF)

• Reference: 6001121X
• Awarding body: SKILLSFR
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60023387
• Awarding body: OCR
• Level: 3
• Effective from: 05 December 2012
• Effective to: 24 February 2014
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (QCF)

• Reference: 60088564
• Awarding body: HABC
• Level: 2
• Effective from: 24 February 2014
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (QCF)

• Reference: 6001247X
• Awarding body: SKILLSFR
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations

• Reference: 60051061
• Awarding body: IQ
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60012511
• Awarding body: NCFE
• Level: 3
• Effective from: 05 December 2012
• Effective to: 24 February 2014
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60012924
• Awarding body: NCFE
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (RQF)

• Reference: 60081326
• Awarding body: ICQ
• Level: 2
• Effective from: 15 March 2013
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Operations (RQF)

• Reference: 60165972
• Awarding body: TQUK
• Level: 2
• Effective from: 14 September 2015
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (RQF)

• Reference: 60165984
• Awarding body: TQUK
• Level: 2
• Effective from: 14 September 2015
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations

• Reference: 60133296
• Awarding body: FAQ
• Level: 2
• Effective from: 22 September 2014
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Principles of Contact Centre Operations

• Reference: 60068139
• Awarding body: IQ
• Level: 2
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Contact Centre Operations (QCF)

• Reference: 60029857
• Awarding body: PROQUAL
• Level: 2
• Effective from: 05 December 2012
• Effective to: 14 September 2015
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Principles of Contact Centre Operations (QCF)

• Reference: 60029869
• Awarding body: PROQUAL
• Level: 2
• Effective from: 05 December 2012
• Effective to: 14 September 2015
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Contact Centre Operations

• Reference: 60133284
• Awarding body: FAQ
• Level: 2
• Effective from: 22 September 2014
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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