Contact Centre Operations - Intermediate Apprenticeship (Level 2)

Framework Code
489
Pathway
0 -
Issuing authority
102 - Instructus
Pathway effective from
31 May 2011
Pathway effective to
26 March 2013

Sector subject area

15.20 - Administration

Related learning aims

NVQ Certificate in Contact Centre Operations
Reference
6001135X
Awarding body
CG
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Contact Centre Operations
Reference
60011373
Awarding body
CG
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
Certificate in Contact Centre Operations
Reference
60016371
Awarding body
EDEXCEL
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations
Reference
60012572
Awarding body
NCFE
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations (QCF)
Reference
60024513
Awarding body
OCR
Level
2
Effective from
12 December 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Contact Centre Operations (RQF)
Reference
60081120
Awarding body
ICQ
Level
2
Effective from
15 March 2013
Effective to
Open
Component Type
2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations
Reference
60016358
Awarding body
EDEXCEL
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations (QCF)
Reference
60017107
Awarding body
EDI
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Contact Centre Operations (QCF)
Reference
60016668
Awarding body
EDI
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
Certificate in Principles of Contact Centre Operations (QCF)
Reference
60023582
Awarding body
OCR
Level
2
Effective from
12 December 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
Certificate in Contact Centre Operations (QCF)
Reference
6001121X
Awarding body
SKILLSFR
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations (QCF)
Reference
6001247X
Awarding body
SKILLSFR
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations
Reference
60051061
Awarding body
IQ
Level
2
Effective from
28 May 2012
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
Certificate in Contact Centre Operations
Reference
60012924
Awarding body
NCFE
Level
2
Effective from
31 May 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations (RQF)
Reference
60081326
Awarding body
ICQ
Level
2
Effective from
15 March 2013
Effective to
Open
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Principles of Contact Centre Operations
Reference
60068139
Awarding body
IQ
Level
2
Effective from
05 December 2012
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
NVQ Certificate in Contact Centre Operations (QCF)
Reference
60029857
Awarding body
PROQUAL
Level
2
Effective from
12 December 2011
Effective to
26 March 2013
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Principles of Contact Centre Operations (QCF)
Reference
60029869
Awarding body
PROQUAL
Level
2
Effective from
12 December 2011
Effective to
26 March 2013
Component Type
2 - Knowledge Element within an Apprenticeship