NVQ Diploma in Contact Centre Operations (QCF) Reference: 60016383

Frameworks

• Contact Centre Operations - Higher Apprenticeship (Level 4)
• Code: 489
• Type: 20 - Higher Apprenticeship (Level 4)
• Pathway: 1 - Contact Centre Operations Management
• Effective from: 05 December 2012
• Effective to: 24 February 2014
• Component type: 1 - Competency Element within an Apprenticeship
• Issuing authority: 102 - Instructus

• Contact Centre Operations - Higher Apprenticeship (Level 4)
• Code: 489
• Type: 20 - Higher Apprenticeship (Level 4)
• Pathway: 0 -
• Effective from: 01 August 2011
• Effective to: 26 March 2013
• Component type: 1 - Competency Element within an Apprenticeship
• Issuing authority: 102 - Instructus

• Contact Centre Operations - Higher Level Apprenticeship
• Code: 489
• Type: 10 - Higher Level Apprenticeship
• Pathway: 0 -
• Effective from: 31 May 2011
• Effective to: 31 July 2011
• Component type: 1 - Competency Element within an Apprenticeship
• Issuing authority: 102 - Instructus

• Contact Centre Operations Management - Higher Apprenticeship (Level 4)
• Code: 619
• Type: 20 - Higher Apprenticeship (Level 4)
• Pathway: 1 - Contact Centre Operations Management
• Effective from: 24 February 2014
• Effective to: 30 November 2016
• Component type: 1 - Competency Element within an Apprenticeship
• Issuing authority: 102 - Instructus