Contact Centre Operations - Higher Apprenticeship (Level 4)

• Framework Code: 489
• Pathway: 0 -
• Issuing authority: 102 - Instructus
• Pathway effective from: 01 August 2011
• Pathway effective to: 26 March 2013

• Common components

Sector subject area

15.20 - Administration

Related learning aims

NVQ Diploma in Contact Centre Operations

• Reference: 60012882
• Awarding body: CG
• Level: 4
• Effective from: 01 August 2011
• Effective to: 26 March 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60012560
• Awarding body: NCFE
• Level: 4
• Effective from: 01 August 2011
• Effective to: 26 March 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60016383
• Awarding body: EDEXCEL
• Level: 4
• Effective from: 01 August 2011
• Effective to: 26 March 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60023569
• Awarding body: OCR
• Level: 4
• Effective from: 12 December 2011
• Effective to: 26 March 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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