Contact Centre Operations Management - Higher Apprenticeship (Level 4)

• Framework Code: 619
• Pathway: 1 - Contact Centre Operations Management
• Issuing authority: 102 - Instructus
• Pathway effective from: 24 February 2014
• Pathway effective to: 30 November 2016

Sector subject area

15.20 - Administration

Related learning aims

NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60016383
• Awarding body: EDEXCEL
• Level: 4
• Effective from: 24 February 2014
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations

• Reference: 60012882
• Awarding body: CG
• Level: 4
• Effective from: 24 February 2014
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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BTEC Diploma in Management (QCF)

• Reference: 60074425
• Awarding body: EDEXCEL
• Level: 4
• Effective from: 24 February 2014
• Effective to: 29 July 2015
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Extended Diploma in Leadership and Management (QCF)

• Reference: 60058535
• Awarding body: CG
• Level: 4
• Effective from: 24 February 2014
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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