Certificate in Contact Centre Skills Reference: 1004422X

Frameworks

• Contact Centres - Intermediate Apprenticeship (Level 2)
• Code: 293
• Type: 3 - Intermediate Apprenticeship (Level 2)
• Pathway: 0 -
• Effective from: 26 March 2001
• Effective to: 28 June 2011
• Component type: 2 - Knowledge Element within an Apprenticeship
• Issuing authority: -1 - Unknown

• Sales and Telesales - Intermediate Apprenticeship (Level 2)
• Code: 304
• Type: 3 - Intermediate Apprenticeship (Level 2)
• Pathway: 0 -
• Effective from: 17 December 2003
• Effective to: 28 June 2011
• Component type: 2 - Knowledge Element within an Apprenticeship
• Issuing authority: -1 - Unknown