Contact Centres - Intermediate Apprenticeship (Level 2)

Framework Code
293
Pathway
0 -
Issuing authority
-1 - Unknown
Pathway effective from
26 March 2001
Pathway effective to
28 June 2011

Sector subject area

15.40 - Marketing and Sales

Related learning aims

NVQ in Contact Centre Operations
Reference
10051570
Awarding body
EDI
Level
2
Effective from
01 September 2005
Effective to
28 June 2011
Component Type
1 - Competency Element within an Apprenticeship
Certificate in Contact Centre Skills
Reference
1004422X
Awarding body
CG
Level
2
Effective from
01 August 2009
Effective to
28 June 2011
Component Type
2 - Knowledge Element within an Apprenticeship
NVQ in Contact Centre Operations
Reference
50080039
Awarding body
SKILLSFR
Level
2
Effective from
01 May 2010
Effective to
28 June 2011
Component Type
1 - Competency Element within an Apprenticeship
NVQ in Contact Centre Operations
Reference
1004758X
Awarding body
CG
Level
2
Effective from
01 November 2004
Effective to
28 June 2011
Component Type
1 - Competency Element within an Apprenticeship
NVQ in Contact Centre Operations
Reference
10047621
Awarding body
EDEXCEL
Level
2
Effective from
01 November 2004
Effective to
28 June 2011
Component Type
1 - Competency Element within an Apprenticeship
NVQ in Contact Centre Operations
Reference
10046446
Awarding body
OCR
Level
2
Effective from
01 November 2004
Effective to
28 June 2011
Component Type
1 - Competency Element within an Apprenticeship
BTEC Certificate in Customer Contact (QCF)
Reference
50055355
Awarding body
EDEXCEL
Level
2
Effective from
01 August 2009
Effective to
28 June 2011
Component Type
2 - Knowledge Element within an Apprenticeship
BTEC Award in Contact Centre Skills
Reference
10050085
Awarding body
EDEXCEL
Level
2
Effective from
01 August 2009
Effective to
28 June 2011
Component Type
2 - Knowledge Element within an Apprenticeship