Extended Diploma in Leadership and Management (QCF) Reference: 60058535

Frameworks

• Contact Centre Operations Management - Higher Apprenticeship (Level 4)
• Code: 619
• Type: 20 - Higher Apprenticeship (Level 4)
• Pathway: 1 - Contact Centre Operations Management
• Effective from: 24 February 2014
• Effective to: 30 November 2016
• Component type: 2 - Knowledge Element within an Apprenticeship
• Issuing authority: 102 - Instructus