Certificate in Principles of Contact Centre Operations (QCF) Reference: 60024598
Frameworks
- Contact Centre Operations - Advanced Apprenticeship (Level 3)
- Code: 489
- Type: 2 - Advanced Apprenticeship (Level 3)
- Pathway: 1 - Contact Centre Operations
- Effective from: 05 December 2012
- Effective to: 31 July 2020
- Component type: 2 - Knowledge Element within an Apprenticeship
- Issuing authority: 102 - Instructus
- Contact Centre Operations - Advanced Apprenticeship (Level 3)
- Code: 489
- Type: 2 - Advanced Apprenticeship (Level 3)
- Pathway: 0 -
- Effective from: 31 May 2011
- Effective to: 26 March 2013
- Component type: 2 - Knowledge Element within an Apprenticeship
- Issuing authority: 102 - Instructus
- Contact Centre Operations - Intermediate Apprenticeship (Level 2)
- Code: 489
- Type: 3 - Intermediate Apprenticeship (Level 2)
- Pathway: 1 - Contact Centre Operations
- Effective from: 05 December 2012
- Effective to: 31 July 2020
- Component type: 2 - Knowledge Element within an Apprenticeship
- Issuing authority: 102 - Instructus