Contact Centre Operations - Advanced Apprenticeship (Level 3)

Framework Code: 489
Pathway: 0 -
Issuing authority: 102 - Instructus
Pathway effective from: 31 May 2011
Pathway effective to: 26 March 2013

Common components

Sector subject area

15.20 - Administration

Related learning aims

NVQ Diploma in Contact Centre Operations (RQF)

Reference: 60080048
Awarding body: ICQ
Level: 3
Effective from: 15 March 2013
Effective to: Open
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60016450
Awarding body: EDI
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Principles of Contact Centre Operations (QCF)

Reference: 60024598
Awarding body: OCR
Level: 3
Effective from: 12 December 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 6001636X
Awarding body: EDEXCEL
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations (QCF)

Reference: 60017041
Awarding body: EDI
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60012559
Awarding body: NCFE
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60023387
Awarding body: OCR
Level: 3
Effective from: 12 December 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 60011385
Awarding body: CG
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

Certificate in Contact Centre Operations (RQF)

Reference: 60080656
Awarding body: ICQ
Level: 3
Effective from: 15 March 2013
Effective to: Open
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60012481
Awarding body: SKILLSFR
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations

Reference: 60012511
Awarding body: NCFE
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60011361
Awarding body: CG
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations

Reference: 60012262
Awarding body: EDEXCEL
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Contact Centre Operations (QCF)

Reference: 60011233
Awarding body: SKILLSFR
Level: 3
Effective from: 31 May 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship

NVQ Diploma in Contact Centre Operations (QCF)

Reference: 60029523
Awarding body: PROQUAL
Level: 3
Effective from: 12 December 2011
Effective to: 26 March 2013
Component Type: 1 - Competency Element within an Apprenticeship

Certificate in Principles of Contact Centre Operations (QCF)

Reference: 60029602
Awarding body: PROQUAL
Level: 3
Effective from: 12 December 2011
Effective to: 26 March 2013
Component Type: 2 - Knowledge Element within an Apprenticeship