Certificate in Contact Centre Skills Reference: 10044231
Frameworks
- Contact Centres - Advanced Apprenticeship (Level 3)
- Code: 293
- Type: 2 - Advanced Apprenticeship (Level 3)
- Pathway: 0 -
- Effective from: 26 March 2001
- Effective to: 28 June 2011
- Component type: 2 - Knowledge Element within an Apprenticeship
- Issuing authority: -1 - Unknown
- Sales and Telesales - Advanced Apprenticeship (Level 3)
- Code: 304
- Type: 2 - Advanced Apprenticeship (Level 3)
- Pathway: 0 -
- Effective from: 17 December 2003
- Effective to: 28 June 2011
- Component type: 2 - Knowledge Element within an Apprenticeship
- Issuing authority: -1 - Unknown