Contact Centres - Advanced Apprenticeship (Level 3)

• Framework Code: 293
• Pathway: 0 -
• Issuing authority: -1 - Unknown
• Pathway effective from: 26 March 2001
• Pathway effective to: 28 June 2011

• Common components

Sector subject area

15.40 - Marketing and Sales

Related learning aims

NVQ for Contact Centre Professionals

• Reference: 10047591
• Awarding body: CG
• Level: 3
• Effective from: 01 November 2004
• Effective to: 28 June 2011
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Contact Centre Skills

• Reference: 10044231
• Awarding body: CG
• Level: 3
• Effective from: 01 November 2004
• Effective to: 28 June 2011
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ for Contact Centre Professionals

• Reference: 50080040
• Awarding body: SKILLSFR
• Level: 3
• Effective from: 01 May 2010
• Effective to: 28 June 2011
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ for Contact Centre Professionals

• Reference: 10047633
• Awarding body: EDEXCEL
• Level: 3
• Effective from: 01 November 2004
• Effective to: 28 June 2011
• Component Type: 1 - Competency Element within an Apprenticeship

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BTEC Award in Contact Centre Supervisory Skills

• Reference: 10060789
• Awarding body: EDEXCEL
• Level: 3
• Effective from: 01 September 2006
• Effective to: 28 June 2011
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ for Contact Centre Professionals

• Reference: 10046458
• Awarding body: OCR
• Level: 3
• Effective from: 01 November 2004
• Effective to: 28 June 2011
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ in Contact Centre Professionals

• Reference: 10051582
• Awarding body: EDI
• Level: 3
• Effective from: 01 September 2005
• Effective to: 28 June 2011
• Component Type: 1 - Competency Element within an Apprenticeship

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