Certificate in Principles of Customer Service Reference: 60172538

Funding approved for selected year

14-16 EFA


Last date for new start: 31 July 2026

Course validity

Valid from: 01 August 2021

Valid to: 31 July 2029

16-19 EFA


Last date for new start: 31 July 2025

Course validity

Valid from: 01 October 2015

Valid to: 31 July 2028

Adult Skills


Last date for new start: 31 July 2025

Course validity

Valid from: 01 August 2016

Valid to: 31 July 2028

Adult Skills Fund
  • Effective from: 01 August 2024
  • Effective to: 31 July 2029
  • Adult skills funding band: Base
  • Funded guided learning hours: 135
  • Weighted rate: £810.00
  • Unweighted rate: £810.00
Matrix
  • Effective from: 01 August 2015
  • Effective to: 31 July 2027
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00

Other


Last date for new start: not set

Course validity

Valid from: 01 October 2015

Valid to: Open

Apprenticeships


Last date for new start: not set

Course validity

Valid from: 11 July 2016

Valid to: Open

Apprenticeship (Activity Costs)
  • Effective from: 11 July 2016
  • Effective to:
  • Programme weighting: A
  • Weighted rate: £785.00
  • Unweighted rate: £785.00

Community Learning


Last date for new start: 31 July 2024

Course validity

Valid from: 01 August 2016

Valid to: 31 July 2027

MCA/GLA


Last date for new start: 31 July 2026

Course validity

Valid from: 01 August 2016

Valid to: 31 July 2029

Adult Skills Fund
  • Effective from: 01 August 2024
  • Effective to: 31 July 2029
  • Adult skills funding band: Base
  • Funded guided learning hours: 135
  • Weighted rate: £810.00
  • Unweighted rate: £810.00
Matrix
  • Effective from: 01 August 2015
  • Effective to: 31 July 2027
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Greater Manchester Combined Authority
  • Effective from: 01 August 2024
  • Effective to: 31 July 2027
  • Weighted rate: £771.06
  • Unweighted rate: £771.06
  • Specialist uplift: 0.00
West Midlands Combined Authority
  • Effective from: 01 August 2024
  • Effective to:
  • Weighted rate: £812.33
  • Unweighted rate: £812.33
  • Specialist uplift: 0.00
West of England Combined Authority
  • Effective from: 01 August 2024
  • Effective to:
  • Weighted rate: £850.50
  • Unweighted rate: £850.50
  • Specialist uplift: 0.00

Tailored Learning


Last date for new start: 31 July 2025

Course validity

Valid from: 01 August 2024

Valid to: 31 July 2028