Certificate in Principles of Customer Service Reference: 60095933

Funding approved for selected year

14-16 EFA


Last date for new start: 31 July 2026

Course validity

Valid from: 01 August 2021

Valid to: 31 July 2029

16-19 EFA


Last date for new start: 31 July 2022

Course validity

Valid from: 01 July 2013

Valid to: 31 July 2025

Adult Skills


Last date for new start: 31 July 2022

Course validity

Valid from: 01 July 2013

Valid to: 31 July 2025

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2025
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £540.00
  • Unweighted rate: £540.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £541.00
  • Unweighted rate: £541.00

Other


Last date for new start: 01 August 2027

Course validity

Valid from: 01 August 2011

Valid to: 01 August 2030

Apprenticeships


Last date for new start: 01 August 2027

Course validity

Valid from: 18 November 2013

Valid to: 01 August 2030

Apprenticeship (Activity Costs)
  • Effective from: 18 November 2013
  • Effective to:
  • Programme weighting: A
  • Weighted rate: £541.00
  • Unweighted rate: £541.00

Community Learning


Last date for new start: 31 July 2022

Course validity

Valid from: 01 July 2013

Valid to: 31 July 2025

MCA/GLA


Last date for new start: 31 July 2022

Course validity

Valid from: 01 July 2013

Valid to: 31 July 2025

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2025
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00

OLASS


Last date for new start: 31 July 2022

Course validity

Valid from: 01 August 2013

Valid to: 31 July 2025

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2025
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Offenders Learning and Skills Service (Adult) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00