Certificate in Principles of Contact Centre Operations (QCF) Reference: 60023582

Funding approved for selected year

16-19 EFA


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

Adult Skills


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 December 2015
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £575.00
  • Unweighted rate: £575.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £573.00
  • Unweighted rate: £573.00

Other


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

Apprenticeships


Last date for new start: 31 July 2014

Course validity

Valid from: 12 December 2011

Valid to: 31 December 2015

Apprenticeship (Activity Costs)
  • Effective from: 01 August 2013
  • Effective to: 31 December 2015
  • Programme weighting: A
  • Weighted rate: £541.00
  • Unweighted rate: £541.00
Apprenticeship (Activity Costs) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £541.00
  • Unweighted rate: £541.00

Community Learning


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

OLASS


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 December 2015
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Offenders Learning and Skills Service (Adult) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00

Unemployed Offer


Last date for new start: 31 December 2013

Course validity

Valid from: 01 August 2011

Valid to: 31 December 2015

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 December 2015
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £575.00
  • Unweighted rate: £575.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £573.00
  • Unweighted rate: £573.00