Certificate in Customer Service Knowledge (QCF) Reference: 60017727

Funding approved for selected year

16-19 EFA


Last date for new start: 31 August 2014

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

Adult Skills


Last date for new start: 31 August 2014

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2017
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £668.00
  • Unweighted rate: £668.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £669.00
  • Unweighted rate: £669.00

Other


Last date for new start: 31 August 2016

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

Apprenticeships


Last date for new start: 31 January 2015

Course validity

Valid from: 31 May 2011

Valid to: 31 August 2016

Apprenticeship (Activity Costs)
  • Effective from: 01 August 2013
  • Effective to: 31 August 2016
  • Programme weighting: A
  • Weighted rate: £669.00
  • Unweighted rate: £669.00
Apprenticeship (Activity Costs) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £669.00
  • Unweighted rate: £669.00

Community Learning


Last date for new start: 31 August 2014

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

OLASS


Last date for new start: 31 August 2014

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2017
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Offenders Learning and Skills Service (Adult) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00

Unemployed Offer


Last date for new start: 31 August 2014

Course validity

Valid from: 01 May 2011

Valid to: 31 August 2016

Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2017
  • Programme weighting: A
  • Weighted rate: £724.00
  • Unweighted rate: £724.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £668.00
  • Unweighted rate: £668.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £669.00
  • Unweighted rate: £669.00