NVQ Certificate in Customer Service Reference: 50093411

Funding approved for selected year

14-16 EFA


Last date for new start: 31 July 2026

Course validity

Valid from: 01 August 2021

Valid to: 31 July 2029

16-19 EFA


Last date for new start: 31 July 2025

Course validity

Valid from: 01 August 2010

Valid to: 31 July 2028

Adult Skills


Last date for new start: 31 July 2025

Course validity

Valid from: 01 August 2010

Valid to: 31 July 2028

Adult Skills Fund
  • Effective from: 01 August 2024
  • Effective to: 31 July 2029
  • Adult skills funding band: Base
  • Funded guided learning hours: 192
  • Weighted rate: £1,152.00
  • Unweighted rate: £1,152.00
Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2027
  • Programme weighting: A
  • Weighted rate: £1,265.00
  • Unweighted rate: £1,265.00
Adult Learner Responsive - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £1,220.00
  • Unweighted rate: £1,220.00
Employer Responsive (Other) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £1,221.00
  • Unweighted rate: £1,221.00

Other


Last date for new start: not set

Course validity

Valid from: 01 August 2010

Valid to: Open

Apprenticeships


Last date for new start: not set

Course validity

Valid from: 01 August 2010

Valid to: Open

Apprenticeship (Activity Costs)
  • Effective from: 01 August 2013
  • Effective to:
  • Programme weighting: A
  • Weighted rate: £2,795.00
  • Unweighted rate: £2,795.00
Apprenticeship (Activity Costs) - Now closed
  • Effective from: 31 July 2013
  • Effective to: 31 July 2013
  • Programme weighting: A
  • Weighted rate: £2,795.00
  • Unweighted rate: £2,795.00

Community Learning


Last date for new start: 31 July 2024

Course validity

Valid from: 01 August 2010

Valid to: 31 July 2027

MCA/GLA


Last date for new start: 31 July 2026

Course validity

Valid from: 01 August 2010

Valid to: 31 July 2029

Adult Skills Fund
  • Effective from: 01 August 2024
  • Effective to: 31 July 2029
  • Adult skills funding band: Base
  • Funded guided learning hours: 192
  • Weighted rate: £1,152.00
  • Unweighted rate: £1,152.00
Matrix
  • Effective from: 01 August 2013
  • Effective to: 31 July 2027
  • Programme weighting: A
  • Weighted rate: £1,265.00
  • Unweighted rate: £1,265.00
Greater Manchester Combined Authority
  • Effective from: 01 August 2024
  • Effective to: 31 July 2027
  • Weighted rate: £1,347.23
  • Unweighted rate: £1,347.23
  • Specialist uplift: 0.00
West Midlands Combined Authority
  • Effective from: 01 August 2024
  • Effective to:
  • Weighted rate: £1,419.33
  • Unweighted rate: £1,419.33
  • Specialist uplift: 0.00
West of England Combined Authority
  • Effective from: 01 August 2024
  • Effective to:
  • Weighted rate: £1,209.60
  • Unweighted rate: £1,209.60
  • Specialist uplift: 0.00
West Yorkshire Combined Authority
  • Effective from: 01 August 2024
  • Effective to:
  • Weighted rate: £1,391.50
  • Unweighted rate: £1,391.50
  • Specialist uplift: 0.00

Tailored Learning


Last date for new start: 31 July 2025

Course validity

Valid from: 01 August 2024

Valid to: 31 July 2028