BTEC Certificate in Principles of Customer Service (QCF) Reference: 60095994

Frameworks

  • Property Services - Intermediate Apprenticeship (Level 2)
  • Code: 500
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 1 - Sale of Residential Property
  • Effective from: 11 February 2013
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 8 - Debt Collections
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 7 - Customer Payments for Financial Products and Services
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 6 - Investment Operations
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 5 - Administration for Mortgage and/or Financial Planning Intermediaries
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 4 - Financing and Credit
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health


  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 3 - Life, Pensions and Investments
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health




  • Providing Financial Services - Intermediate Apprenticeship (Level 2)
  • Code: 455
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 1 - General Insurance
  • Effective from: 21 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 131 - Skills For Justice - Skills For Health