Certificate in Principles of Customer Service (QCF) Reference: 60079253

Academic year

Frameworks

Customer Service - Advanced Apprenticeship (Level 3)
Code: 488
Type: 2 - Advanced Apprenticeship (Level 3)
Pathway: 1 - Customer Service
Effective from: 05 December 2012
Effective to: 31 July 2020
Component type: 2 - Knowledge Element within an Apprenticeship
Issuing authority: 102 - Instructus

Customer Service - Intermediate Apprenticeship (Level 2)
Code: 488
Type: 3 - Intermediate Apprenticeship (Level 2)
Pathway: 0 -
Effective from: 31 May 2011
Effective to: 10 April 2013
Component type: 2 - Knowledge Element within an Apprenticeship
Issuing authority: 102 - Instructus