Certificate in Customer Service Principles (QCF) Reference: 60060621

Frameworks

  • Customer Service - Intermediate Apprenticeship (Level 2)
  • Code: 488
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 1 - Customer Service
  • Effective from: 05 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Customer Service - Intermediate Apprenticeship (Level 2)
  • Code: 488
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 0 -
  • Effective from: 31 May 2011
  • Effective to: 10 April 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus