Certificate in Principles of Customer Service (QCF) Reference: 60008404

Frameworks

  • Customer Service - Intermediate Apprenticeship (Level 2)
  • Code: 488
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 1 - Customer Service
  • Effective from: 05 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Customer Service - Intermediate Apprenticeship (Level 2)
  • Code: 488
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 0 -
  • Effective from: 31 May 2011
  • Effective to: 10 April 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Floristry - Intermediate Apprenticeship (Level 2)
  • Code: 523
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 0 -
  • Effective from: 19 July 2011
  • Effective to: 06 March 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 111 - Lantra


  • Property Services - Intermediate Apprenticeship (Level 2)
  • Code: 500
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 1 - Sale of Residential Property
  • Effective from: 11 February 2013
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Property Services - Intermediate Apprenticeship (Level 2)
  • Code: 500
  • Type: 3 - Intermediate Apprenticeship (Level 2)
  • Pathway: 0 -
  • Effective from: 16 June 2011
  • Effective to: 06 March 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus