Certificate in Customer Service (QCF) Reference: 5011797X

Frameworks

  • Customer Service - Advanced Apprenticeship (Level 3)
  • Code: 488
  • Type: 2 - Advanced Apprenticeship (Level 3)
  • Pathway: 1 - Customer Service
  • Effective from: 05 December 2012
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Customer Service - Advanced Apprenticeship (Level 3)
  • Code: 488
  • Type: 2 - Advanced Apprenticeship (Level 3)
  • Pathway: 0 -
  • Effective from: 31 May 2011
  • Effective to: 10 April 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 102 - Instructus


  • Customer Service - Advanced Apprenticeship (Level 3)
  • Code: 263
  • Type: 2 - Advanced Apprenticeship (Level 3)
  • Pathway: 0 -
  • Effective from: 26 March 2001
  • Effective to: 24 June 2011
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: -1 - Unknown


  • Floristry - Advanced Apprenticeship (Level 3)
  • Code: 523
  • Type: 2 - Advanced Apprenticeship (Level 3)
  • Pathway: 1 - Floristry
  • Effective from: 01 February 2013
  • Effective to: 31 July 2020
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 111 - Lantra


  • Floristry - Advanced Apprenticeship (Level 3)
  • Code: 523
  • Type: 2 - Advanced Apprenticeship (Level 3)
  • Pathway: 0 -
  • Effective from: 19 July 2011
  • Effective to: 06 March 2013
  • Component type: 2 - Knowledge Element within an Apprenticeship
  • Issuing authority: 111 - Lantra