Certificate in Contact Centre Operations Reference: 60133284
Overview
- Reference
- 60133284
- Level
- Level 2
- Awarding body
- Future (Awards and Qualifications) Ltd (Formerly First Aid Qualifications)
- Type
- Certificate
- Guided learning hours
- 93
- Level 3 category
- Not Applicable
- Level 2 category
- Not Applicable
- Ofqual total qualification time
- 130
- Minimum Ofqual guided learning hours
- 93
- Maximum Ofqual guided learning hours
- 104
- Sector subject area tier 1
- 15.00 - Business, Administration and Law
- Sector subject area tier 2
- 15.20 - Administration
- Last modified
- 19 January 2023