Contact Centre Operations - Higher Apprenticeship (Level 4)

• Framework Code: 489
• Pathway: 1 - Contact Centre Operations Management
• Issuing authority: 102 - Instructus
• Pathway effective from: 05 December 2012
• Pathway effective to: 24 February 2014

• Common components

Sector subject area

15.20 - Administration

Related learning aims

NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60016383
• Awarding body: EDEXCEL
• Level: 4
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60023569
• Awarding body: OCR
• Level: 4
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations (QCF)

• Reference: 60012560
• Awarding body: NCFE
• Level: 4
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Diploma in Contact Centre Operations

• Reference: 60012882
• Awarding body: CG
• Level: 4
• Effective from: 05 December 2012
• Effective to: Open
• Component Type: 1 - Competency Element within an Apprenticeship

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