Customer Service - Intermediate Apprenticeship (Level 2)
- Framework Code
- 488
- Pathway
- 1 - Customer Service
- Issuing authority
- 102 - Instructus
- Pathway effective from
- 05 December 2012
- Pathway effective to
- 31 July 2020
Sector subject area
15.20 - Administration
Related learning aims
Certificate in Customer Service (RQF)- Reference
- 60034233
- Awarding body
- ICQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service
- Reference
- 60035365
- Awarding body
- KPA
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60034221
- Awarding body
- YMCA
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50100804
- Awarding body
- EDEXCEL
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60034336
- Awarding body
- FDQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60019189
- Awarding body
- AABPS
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Principles of Customer Service (QCF)
- Reference
- 60079563
- Awarding body
- NOCN
- Level
- 2
- Effective from
- 01 April 2013
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service (RQF)
- Reference
- 6014936X
- Awarding body
- TQUK
- Level
- 2
- Effective from
- 12 October 2015
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60022073
- Awarding body
- FAQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60023491
- Awarding body
- PROQUAL
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service
- Reference
- 60110235
- Awarding body
- SFJAWARD
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Principles of Customer Service (QCF)
- Reference
- 60023119
- Awarding body
- PROQUAL
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service Knowledge (QCF)
- Reference
- 60017727
- Awarding body
- NCFE
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60041158
- Awarding body
- ITEC
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50120621
- Awarding body
- SQA
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60027770
- Awarding body
- ACTIVEIQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60025621
- Awarding body
- FAQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service for the Automotive Industry (QCF)
- Reference
- 60104314
- Awarding body
- ICQ
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60047240
- Awarding body
- ASCENTIS
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service
- Reference
- 60028324
- Awarding body
- IQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60043246
- Awarding body
- ITEC
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 50110834
- Awarding body
- VTCT
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 60148822
- Awarding body
- VTCT
- Level
- 2
- Effective from
- 24 November 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60147970
- Awarding body
- YMCA
- Level
- 2
- Effective from
- 24 November 2014
- Effective to
- 07 August 2017
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service for the Automotive Industry (VRQ)
- Reference
- 50112533
- Awarding body
- IMI
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 6014418X
- Awarding body
- NOCN
- Level
- 2
- Effective from
- 03 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50090112
- Awarding body
- SKILLSFR
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 5009676X
- Awarding body
- ACTIVEIQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 60134562
- Awarding body
- IMI
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60093158
- Awarding body
- EAL
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Principles of Customer Service
- Reference
- 60095933
- Awarding body
- OCNLR
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service (QCF)
- Reference
- 60143575
- Awarding body
- ITEC
- Level
- 2
- Effective from
- 03 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60144051
- Awarding body
- OCNLR
- Level
- 2
- Effective from
- 01 October 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60135621
- Awarding body
- CG
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service
- Reference
- 50120554
- Awarding body
- EAL
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 6013432X
- Awarding body
- OCR
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50093782
- Awarding body
- EDI
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
BTEC Diploma in Customer Service
- Reference
- 60134240
- Awarding body
- EDEXCEL
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50117415
- Awarding body
- INNOVATE
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service Principles (QCF)
- Reference
- 60060621
- Awarding body
- INNOVATE
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 50104421
- Awarding body
- EDEXCEL
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 6013544X
- Awarding body
- ACTIVEIQ
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60136182
- Awarding body
- SFJAWARD
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60137344
- Awarding body
- BIIAB
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 50092352
- Awarding body
- EDI
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 60167695
- Awarding body
- ASCENTIS
- Level
- 2
- Effective from
- 12 October 2015
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service (RQF)
- Reference
- 60135207
- Awarding body
- VTCT
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 6013852X
- Awarding body
- FAQ
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60139730
- Awarding body
- NCFE
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50093289
- Awarding body
- IMI
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service
- Reference
- 50093411
- Awarding body
- CG
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service
- Reference
- 6003533X
- Awarding body
- KPA
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service
- Reference
- 50063297
- Awarding body
- CG
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma In Customer Service (RQF)
- Reference
- 6018842X
- Awarding body
- FOCUSAWD
- Level
- 2
- Effective from
- 25 October 2016
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service
- Reference
- 60060566
- Awarding body
- IQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 60135116
- Awarding body
- INNOVATE
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- 27 April 2020
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service (RQF)
- Reference
- 60136893
- Awarding body
- ICQ
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service (RQF)
- Reference
- 60140264
- Awarding body
- HABC
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service (QCF)
- Reference
- 60142133
- Awarding body
- SQA
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 60143101
- Awarding body
- SFJAWARD
- Level
- 2
- Effective from
- 03 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Diploma in Customer Service
- Reference
- 6016718X
- Awarding body
- GATEWAY
- Level
- 2
- Effective from
- 12 October 2015
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
Certificate in Customer Service (RQF)
- Reference
- 60054724
- Awarding body
- HABC
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Diploma in Customer Service
- Reference
- 60135761
- Awarding body
- PROQUAL
- Level
- 2
- Effective from
- 01 September 2014
- Effective to
- Open
- Component Type
- 3 - Aim Suitable as a Main Aim or Technical Certificate within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 6005119X
- Awarding body
- ASCENTIS
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (RQF)
- Reference
- 60054694
- Awarding body
- HABC
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 50081718
- Awarding body
- SKILLSFR
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service (RQF)
- Reference
- 60034257
- Awarding body
- ICQ
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 50102631
- Awarding body
- NCFE
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service
- Reference
- 5008625X
- Awarding body
- OCR
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 60081181
- Awarding body
- NOCN
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 50084033
- Awarding body
- INNOVATE
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Customer Service (QCF)
- Reference
- 60088163
- Awarding body
- YMCA
- Level
- 2
- Effective from
- 18 November 2013
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
Certificate in Principles of Customer Service (QCF)
- Reference
- 60008404
- Awarding body
- OCR
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 2 - Knowledge Element within an Apprenticeship
NVQ Certificate in Customer Service (QCF)
- Reference
- 5010018X
- Awarding body
- VTCT
- Level
- 2
- Effective from
- 05 December 2012
- Effective to
- 29 August 2014
- Component Type
- 1 - Competency Element within an Apprenticeship