Customer Service - Intermediate Apprenticeship (Level 2)

• Framework Code: 488
• Pathway: 0 -
• Issuing authority: 102 - Instructus
• Pathway effective from: 31 May 2011
• Pathway effective to: 10 April 2013

• Common components

Sector subject area

15.20 - Administration

Related learning aims

Certificate in Customer Service (RQF)

• Reference: 60034233
• Awarding body: ICQ
• Level: 2
• Effective from: 07 February 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service

• Reference: 60035365
• Awarding body: KPA
• Level: 2
• Effective from: 12 December 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 60034221
• Awarding body: YMCA
• Level: 2
• Effective from: 12 December 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50100804
• Awarding body: EDEXCEL
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 60034336
• Awarding body: FDQ
• Level: 2
• Effective from: 12 December 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 60019189
• Awarding body: AABPS
• Level: 2
• Effective from: 07 June 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Principles of Customer Service (QCF)

• Reference: 60079563
• Awarding body: NOCN
• Level: 2
• Effective from: 01 April 2013
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 60022073
• Awarding body: FAQ
• Level: 2
• Effective from: 14 October 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 60023491
• Awarding body: PROQUAL
• Level: 2
• Effective from: 14 October 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Principles of Customer Service (QCF)

• Reference: 60023119
• Awarding body: PROQUAL
• Level: 2
• Effective from: 07 February 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service Knowledge (QCF)

• Reference: 60017727
• Awarding body: NCFE
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 60041158
• Awarding body: ITEC
• Level: 2
• Effective from: 07 February 2012
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50120621
• Awarding body: SQA
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 60027770
• Awarding body: ACTIVEIQ
• Level: 2
• Effective from: 14 October 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 60025621
• Awarding body: FAQ
• Level: 2
• Effective from: 14 October 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 60047240
• Awarding body: ASCENTIS
• Level: 2
• Effective from: 28 May 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service

• Reference: 60028324
• Awarding body: IQ
• Level: 2
• Effective from: 14 October 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 60043246
• Awarding body: ITEC
• Level: 2
• Effective from: 28 May 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 50110834
• Awarding body: VTCT
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service for the Automotive Industry (VRQ)

• Reference: 50112533
• Awarding body: IMI
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50090112
• Awarding body: SKILLSFR
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 5009676X
• Awarding body: ACTIVEIQ
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service

• Reference: 50120554
• Awarding body: EAL
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50093782
• Awarding body: EDI
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50117415
• Awarding body: INNOVATE
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service Principles (QCF)

• Reference: 60060621
• Awarding body: INNOVATE
• Level: 2
• Effective from: 05 December 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 50104421
• Awarding body: EDEXCEL
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 50092352
• Awarding body: EDI
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50093289
• Awarding body: IMI
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service

• Reference: 50093411
• Awarding body: CG
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service

• Reference: 6003533X
• Awarding body: KPA
• Level: 2
• Effective from: 12 December 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service

• Reference: 50063297
• Awarding body: CG
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service

• Reference: 60060566
• Awarding body: IQ
• Level: 2
• Effective from: 05 December 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Customer Service (RQF)

• Reference: 60054724
• Awarding body: HABC
• Level: 2
• Effective from: 05 December 2012
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 6005119X
• Awarding body: ASCENTIS
• Level: 2
• Effective from: 28 May 2012
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (RQF)

• Reference: 60054694
• Awarding body: HABC
• Level: 2
• Effective from: 05 December 2012
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 50081718
• Awarding body: SKILLSFR
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Principles of Customer Service (QCF)

• Reference: 60079253
• Awarding body: NOCN
• Level: 3
• Effective from: 01 April 2013
• Effective to: Open
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (RQF)

• Reference: 60034257
• Awarding body: ICQ
• Level: 2
• Effective from: 12 December 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 50102631
• Awarding body: NCFE
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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NVQ Certificate in Customer Service

• Reference: 5008625X
• Awarding body: OCR
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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Certificate in Customer Service (QCF)

• Reference: 50084033
• Awarding body: INNOVATE
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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Certificate in Principles of Customer Service (QCF)

• Reference: 60008404
• Awarding body: OCR
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 2 - Knowledge Element within an Apprenticeship

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NVQ Certificate in Customer Service (QCF)

• Reference: 5010018X
• Awarding body: VTCT
• Level: 2
• Effective from: 31 May 2011
• Effective to: 10 April 2013
• Component Type: 1 - Competency Element within an Apprenticeship

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